I spent a day at IBM’s mysterious research hub north of NYC, where I met some of the top AI leaders in the country. Here are 4 takeaways on where they think the tech is headed.

I spent a day at IBM’s mysterious research hub north of NYC, where I met some of the top AI leaders in the country. Here are 4 takeaways on where they think the tech is headed.

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  • IBM’s Thomas J. Watson Research Center in Yorktown Heights, New York, may be nondescript, but it houses some of the brightest minds working on Artificial Intelligence today. I spent a day there speaking with several top executives on IBM’s AI ambitions. 
  • The company is serious about the technology and thinking in decades, not years. A major challenge, however, will be the move from narrow to broad AI.
  • IBM has produced some of the most high-profile AI machines of the past decade, like one that can go head-to-head with the world’s best debaters.
  • It’s continuing to build upon that legacy, including a new program in development that can automatically provide play-by-play commentary for soccer matches. 
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Tucked in a luscious forest in Yorktown Heights, New York, a hamlet about an hour outside New York City by train, is IBM’s Thomas J. Watson Research Center.  

It’s a rather nondescript croissant-shaped building that may surprise those who were expecting a modern-looking facility where legions of robots roam down bright white hallways and regularly interact with employees.

IBM Research

The front entrance to IBM’s research facility.
Joe Williams

But it houses some of the brightest minds working on Artificial Intelligence, who are doing the early-stage work on what will become commercial applications that change how we watch sports, debate one another, or even judge whether an algorithm is biased.  

After spending a day at the center and meeting with several executives, I left with four main takeaways of where IBM is at on AI, where it’s heading, and the challenges it faces to get there.

IBM is thinking about AI in decades, not years

From machines that go head-to-head with the greatest debaters or pinpoint the most exciting moments of a sporting event to a slew of offerings that ensure algorithms are fair and explainable, IBM is serious about Artificial Intelligence

IBM Research

The facility is surrounded by a luscious forest.
Joe Williams

The company is mapping its AI journey in decades, not years, and pursuing revolutionary technology that could redefine how companies operate. Among the other notable milestones, it launched a joint research laboratory with the Massachusetts Institute of Technology in 2017 and had 175 papers published at eight AI conferences in the past year alone. And with $2.58 billion in revenue in 2018, IBM again ranked as a market leader in AI product. 

Aside from the machines themselves, the company is also trying to position itself as a leader in ethical AI to help overcome escalating concerns with the technology. Part of that effort is trying to change the negative connotations that surround the term “Artificial Intelligence.” 

“AI is a loaded term,” Dario Gil, the director of IBM Research, told Business Insider. “If only we could just start adding a little bit more precision around language, that would be helpful.” 

The journey from narrow to broad AI will be difficult 

Many AI-based applications in use try to solve a specific problem, like figuring out when to restock a shelf or trying to eliminate bias in hiring decisions.

IBM Research

Sriram Raghavan is the vice president of IBM Research AI.
Joe Williams

While the platforms are transforming operations, Sriram Raghavan, the vice president of IBM Research AI, argues that ultimately, it’s an inefficient system. With so many models, organizations are unlikely to “spend six months and a few hundred million dollars” to implement each one of them, he said.

So instead of a bespoke application that requires a large amount of data, IBM is focused on developing what they refer to as “broad AI,” or models that can manage a wide variety of tasks simultaneously with much less information. That effort, however, will take decades, according to Raghavan. 

“We are making progress on it significantly,” he told Business Insider. But “it’s going to be a journey. We’re talking about inventing brand-new techniques.” 

Trust in AI remains a key problem

Companies are rushing to adopt Artificial Intelligence, but trust in the platforms is still a major problem. 

Mass amounts of data are fed into systems that can guide life-changing decisions for people, like whether you get brought in for an interview for your dream job. A rush of negative headlines has also raised concerns over how fair some of the algorithms are, an indicator in many cases of the lack of diverse data being used to power the AI tools.

IBM Research

The building is croissant-shaped and features views of the surrounding foliage.
Joe Williams

IBM is trying to demystify the questions around the technology in a number of ways. But one problem remains in defining what a fair model is. To solve that issue, IBM introduced “AI Fairness 360,” a library of algorithms that can be used to check whether a data set is biased. 

“You actually grow this culture of understanding AI biases. And as we all evolve, then eventually, maybe one day, it’s not going to be a problem,” Saska Mojsilovic, who heads the Foundations of Trusted AI group at IBM, told Business Insider. 

Read more: Accenture’s head of artificial intelligence shares the 4-step plan every company should consider before investing in AI

Explaining the AI is also a challenge. Say a financial institution uses an algorithm to determine whether someone qualifies for a loan. If the application is denied, that company needs to be able to outline to the customer the reasoning behind the decision.

IBM recently introduced a tool kit known as “AI Explainability 360” that consists of alg

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