How to Find the Right Delivery-Management Software
The success of your e-commerce business might depend on it.
5 min read
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With the e-ommerce space growing rapidly, there’s a lot of opportunity for both seasoned and first-time entrepreneurs to start a business online. It’s estimated that the number of people worldwide who make purchases online reach 1.92 billion in 2019 and that global e-commerce sales will reach $3.45 trillion. Whether you plan to capitalize on some of the trending items purchased online or want to go your own way with a unique product, it’s a great time to get involved.
Starting an e-commerce business isn’t as simple as launching a website and taking orders, though. There are a lot of things that need to happen behind the scenes in order to make your business work, and one of the most important is a great courier service and comprehensive courier-management tools. With the courier and local-delivery market valuated at $108 billion in the U.S. alone, there are plenty of software options to go with.
If you’ve been wondering how to find the right software for you and your new company or are unhappy with your current software and are ready to switch to a better one, the tips below can help.
Decide Exactly What You Need
Before you can find the right delivery-management software, you have to sit down and clearly outline your needs and expectations. Do you want it to send you real-time updates? Do you want it to suggest optimized routes for couriers? Whether you have a few items on your list already or not, you will definitely want to consider the following characteristics:
Automation. If you or a member of your staff is still manually entering orders and tracking information into a sheet and otherwise managing couriers and deliveries by hand, then you need to put automation at the top of your list. Many delivery-management programs can automate different tasks, including the input of data like orders.
Real-Time Updates. Real-time updates are not only convenient, but they’re also a great way to offer better customer service to your clients. When you get real-time updates, you can better keep track of orders and have better records to help customers out when they come back with questions or concerns. Better yet, you can choose software that can give real-time updates to both you and your customers, so they know exactly what t