Alexa, Siri, and Google Home Can Be Tricked Into Sending Callers To Scam Phone Numbers
“Don’t ask your smart device to look up a phone number, because it may accidentally point you to a scam,” warn the consumer watchdogs at the Better Business Bureau:
You need the phone number for a company, so you ask your home’s smart device — such as Google Home, Siri, or Alexa — to find and dial it for you. But when the company’s “representative” answers, the conversation takes a strange turn. This representative has some odd advice! They may insist on your paying by wire transfer or prepaid debit card. In other cases, they may demand remote access to your computer or point you to an unfamiliar website.
Turns out, that this “representative” isn’t from the company at all. Scammers create fake customer service numbers and bump them to the top of search results, often by paying for ads. Whe